AFR Future Briefings

Business meets the future in The Australian Financial Review’s flagship new event series on technology, transformation and the future of work.

Through a series of incisive seminars, we invite business leaders to learn about the technological advances and cutting-edge research that are poised to shape the future of our economy and our workplaces – and the opportunities for forward-thinking organisations right now.

CONNECTED CONSUMERS

The rapid advance of technology is fundamentally reshaping the way that we consume information, products and services. From augmented and virtual reality, voice commands and drone delivery to self-stocking “smart homes”, 3D printing and the computer-brain interface, technologies once belonging to the realm of science fiction will increasingly be part of the everyday shopping experience.

The dizzying pace of change will have tremendous consequences for all customer-facing businesses – but the scope and complexity of technological change can make it difficult to anticipate challenges and identify opportunities in a world of connected consumers.

The Australian Financial Review’s Future Briefings webcast on Connected Consumers will bring together researchers, investors, entrepreneurs and pioneering business leaders to provide 360ยบ expert advice on the future of the customer experience – and the opportunities to collaborate and seize the advantage right now.

Virtual Webcast
The third event in the Future Briefings breakfast series has been reimagined as a special edition virtual event on Connected Consumers. The webcast is available exclusively to Financial Review subscribers.

Live from 10am AEST Tuesday September 29, 2020 and on-demand
Watch here.

Speakers

Karen Andrews

Minister for Industry, Science and Technology

Pip Marlow

CEO

Salesforce Australia and New Zealand

Don Meij

Group CEO and Managing Director

Domino's Pizza Enterprises

Stephen Rue

CEO

NBN Co

Mark Capps

Community Operations Director, ANZ and North Asia

Uber

Alex Spinelli

CTO

LivePerson

Margaret Nagle

Head of Policy and Government Affairs

Wing

Charles Coorey

Partner

Gilbert + Tobin

Eric Wilson

Founder and CEO

Xinja Bank

Dr Billy Sung

Research Lead, Consumer Research Lab

Curtin University

Prof Marek Kowalkiewicz

Director, Centre for the Digital Economy

QUT

Paul Smith

Technology Editor

The Australian Financial Review

Agenda

TIME SESSION PRESENTER
10:00 am Welcome Paul Smith, Technology Editor, The Australian Financial Review
10:05 am Reshaping the way we consume information, products and services Karen Andrews, Minister for Industry, Science and Technology
10:10 am Lifting the digital capability for business Stephen Rue, CEO, NBN Co
10:25 am Keynote | Disrupting the status quo and creating great connected experiences Mark Capps, Community Operations Director, ANZ and North Asia, Uber
10:50 am Panel | Digital-first customers – differentiation, growth & engagement Pip Marlow, CEO, Salesforce Australia and New Zealand
Don Meij, Group CEO and Managing Director, Domino's Pizza Enterprises
Paul Smith, Technology Editor, The Australian Financial Review
Eric Wilson, Founder and CEO, Xinja Bank
11:25 am Achieving your digital and open-commerce vision in a changing data landscape Charles Coorey, Partner, Gilbert + Tobin
11:35 am Panel | 360 Insights and Q&A | Moonshot thinking & emerging technology innovations Alex Spinelli, CTO, LivePerson
Margaret Nagle, Head of Policy and Government Affairs, Wing
Prof Marek Kowalkiewicz, Director, Centre for the Digital Economy, QUT
Dr Billy Sung, Research Lead, Consumer Research Lab, Curtin University
Yolanda Redrup, Technology Journalist, The Australian Financial Review
12:20 pm Event close

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